Warranty & claims
Clear cover. A simple way to get help.
Start your claim in three steps
Find your order
Keep your order number or purchase details ready so we can identify your product.
Describe the issue
Tell us the product name and where the leakage occurs. You can share helpful photos on WhatsApp or by email.
Contact IBEY
Send your details using the form below, WhatsApp or email. Our customer care team will guide you through the next steps.
Tell us about your product
Your message goes to IBEY customer care. For photos of an issue, use WhatsApp or email.
Help beyond the purchase
Warranty & claims information
Understanding the leakage guarantee
IBEY offers a 1-year leakage guarantee covering manufacturing defects only. This is the stated guarantee, rather than a promise that every type of damage or installation problem is covered. Use the information on this page to start an enquiry about an issue with your purchased product.
Preparing a claim enquiry
Share your order number, product name and a description of the leakage or issue. Clear photos can help customer care understand what you are reporting. Use WhatsApp or email to share images; use the form for the written enquiry. Keep the product and order information together so the team can identify the purchase.
What happens next?
Customer care reviews the information you provide and can request additional details needed to assess the enquiry. Sending a message starts the support process; it does not by itself confirm coverage or an approved replacement. The assessment depends on the issue and the applicable guarantee terms.
Warranty support and return requests
A warranty enquiry concerns the stated guarantee, while a return request follows the Returns & Refund Policy. Read the relevant terms before submitting your enquiry, and contact customer care if you are unsure which route applies. No particular response time or outcome is promised by this guide.