Returns, refunds & cancellations

Find the steps for a delivery issue, exchange, return, refund or cancellation below.

Delivery issues: report within 48 hours

If your order arrives damaged, defective, broken, incomplete or incorrect, IBEY will provide a replacement at no additional cost after verification.

1. Contact us within 48 hours of delivery.
2. Share your order number and clear photos or videos showing the issue.
3. An unboxing video may be required for damage, missing-item or incorrect-product claims.
4. Our team will verify the issue and process the replacement promptly.

Exchange requests: within 7 days

You may request an exchange within 7 days of delivery for a damaged product, an incorrect product or a manufacturing defect. Exchanges require product inspection and approval.

Return and exchange eligibility

• Submit your request within 7 days of delivery.
• Keep the product unused and uninstalled.
• Return the original packaging and all accessories, manuals and components.

Items that are not eligible

Returns, exchanges and replacements are not accepted for:

• Products damaged after installation or through improper installation or handling.
• Products showing use, misuse, alteration or modification.
• Products without their original packaging.
• Customised, made-to-order or special-order products.
• Requests received after the applicable request period.

Approved refunds

If a return is approved and a replacement is unavailable, our team will inspect the returned product. Following approval, the refund will be processed within 5–7 business days to the original payment method. Your bank or payment provider may need additional time to show the credit.

Cancelling an order

You may cancel an order before dispatch for a full refund. Cancellation is unavailable once the order has shipped; shipped orders follow the return, replacement and refund terms above.

Get help with your order

For assistance, visit our Contact Us page.