Let’s make it simple.
Product advice, order help or aftercare. Choose how you’d like to reach us.
Send an enquiry
Your message goes to IBEY customer care. For photos of an issue, use WhatsApp or email.
Help & support
Product guidance and order support
Contact IBEY for help choosing bathroom, kitchen or other home essentials, checking an order or asking about aftercare. For product advice, include the model name, dimensions and selected finish when relevant. For existing orders, share your order number.
How to share the information
The enquiry form sends your message to IBEY customer care. You can also use the WhatsApp, phone or email links shown on this page. If photos would help explain a fitting question or an issue with an item, send them through WhatsApp or email alongside a brief description. Avoid including payment card details in an enquiry.
Warranty and returns enquiries
For a possible manufacturing defect, visit Warranty & Claims and share the product name, order details and a description of the issue. IBEY’s 1-year leakage guarantee covers manufacturing defects only. Return eligibility is governed by the Returns & Refund Policy. Contact customer care if you need help finding the information that applies to your order.